Frames & Mirrors 4 U – Return & Refund Policy

We want you to be happy with your purchase. If you change your mind, you have 14 days from the date you receive your item to request a return.

Returns

You have 14 days from the date of delivery to notify us that you wish to return an item.

To be eligible for a return, your item must be:

• In the same condition you received it

• Unused and undamaged

• In its original packaging

• Returned with proof of purchase

To start a return, email us at customerservices@framesandmirrors4u.com.

Returns must be sent to:

Frames & Mirrors 4 U Unit M, Shakestones Farm Greenbury Way Chelmsford, CM1 3RL United Kingdom

Items sent back without first requesting a return will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, you must contact us before returning the item so we can assess the issue and advise on the next steps.

In many cases, damaged items do not need to be returned, but we must be notified first so we can review photos and determine the appropriate resolution.

We will replace the item or issue a refund depending on your preference and the nature of the issue.

Non‑Returnable Items

The following items cannot be returned:

• Custom‑made or personalised frames

• Made‑to‑measure items

• Gift cards

• Sale or clearance items

If you are unsure whether your item qualifies, please contact us before ordering.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at customerservices@framesandmirrors4u.com.