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Shipping Policy

This page outlines our delivery services, dispatch times, couriers and shipping terms.

Where We Ship

We ship across the UK and EU as standard.
We can also ship further afield — simply contact us directly for a personalised quote on +44 (0)1245 477000.

Couriers We Use

We work with a trusted network of delivery partners to ensure your order arrives safely and on time, including:

  • Yodel
  • DPD
  • DHL
  • UPS
  • Parcelforce
  • Pall‑Ex
  • Other trusted pallet networks
  • Our own delivery vehicles for local or specialist routes

Your order will be sent using the most suitable service based on size, weight, destination, and urgency.

Dispatch Times

Most orders are dispatched within 1–2 working days.

Custom‑made or bespoke items may take longer — if you're working to a deadline, please contact us and we'll advise the best options.

Express & Same‑Day Delivery

If you need something urgently, express and same‑day delivery can be arranged.
Please call us on +44 (0)1245 477000 and we'll do our best to help.

UK Shipping Costs

All standard products shipped within the UK include free shipping as default.
No hidden fees, no surprises.

Highlands, Islands & Surcharged Areas

Shipping costs are normally calculated automatically at checkout based on your delivery address.
However, in some instances — including certain Highlands, Islands, Northern Ireland and other surcharged or remote locations — additional charges may apply.

This can be due to factors such as weight, dimensions, volume, or the need for alternative transportation methods.
If this affects your order, we'll always contact you first, or you can reach out to us directly to discuss the most cost‑effective delivery options.

EU & International Shipping

Shipping to the EU is calculated at checkout.
For destinations outside the EU, please contact us directly for a tailored quote.

Packaging & Protection

Every frame and mirror is packaged with care using protective, secure materials designed to keep your order safe in transit. Larger items may be shipped on pallets or via our own vehicles for added protection.

Delivery Issues

If your order arrives damaged or doesn't look quite right, please contact us within 48 hours on +44 (0)1245 477000 so we can put it right quickly.

Contact us