Privacy Policy
This page explains how we collect, use and protect your personal information.
Our Commitment to Your Privacy
We respect your privacy and are committed to handling your information responsibly, securely and transparently.
This policy outlines how we collect, use and safeguard your data when you visit our website or place an order with us.
Information We Collect
We collect information to process your order, provide customer support and improve your experience. This may include:
- Name and contact details (address, email, phone number)
- Order information (products purchased, delivery details)
- Payment information (processed securely by trusted third‑party payment providers — we do not store card details)
- Communication history (emails, messages, enquiries)
- Website usage data (pages viewed, device type, browser type, IP address)
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you regarding your order or enquiry
- Provide customer service and aftercare
- Improve our products, services and website
- Detect and prevent fraud
- Comply with legal obligations
We do not sell, rent or trade your personal information.
Sharing Your Information
We only share your information with trusted third parties when necessary, such as:
- Couriers and delivery partners (to deliver your order)
- Payment processors (to securely handle payments)
- IT and website service providers (to operate our website)
- Legal or regulatory authorities (where required by law)
These partners only receive the information needed to perform their service.
How We Store and Protect Your Data
We take data security seriously.
Your information is stored securely using industry‑standard safeguards to prevent unauthorised access, loss or misuse.
Where third‑party services are used (e.g., Shopify, payment gateways), they also comply with strict security and GDPR standards.
Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (in certain circumstances)
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic and support essential site functions.
You can manage or disable cookies through your browser settings at any time.
How Long We Keep Your Information
We keep your information only for as long as necessary to:
- Fulfil your order
- Provide customer support
- Meet legal, tax or accounting requirements
After this, your data is securely deleted or anonymised.
Third‑Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of external sites, so we recommend reviewing their policies separately.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Phone: +44 (0)1245 477000
Email: customerservices@framesandmirrors4u.com
We're here to help.